Privacy Policy

1. Introduction

This Privacy Policy explains how FinanceHub Kenya collects, uses, and protects your personal information when you use the Platform.

2. Information We Collect

We may collect the following categories of information:

• Account details — name, email address, and phone number for customers and institution representatives.
• Institution details — institution name, type, registration number, and contact information submitted during registration.
• Usage data — pages visited, products viewed, comparisons made, and products you save to favourites.
• Technical data — IP address, browser type, and device information collected automatically for security and performance purposes.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Review and approve institution registrations and advertisements.
• Personalise your experience, such as remembering saved favourites and your theme preference.
• Communicate important account or service updates.
• Maintain the security and integrity of the Platform.

4. Cookies & Local Storage

We use essential session data to keep you securely logged in, and browser local storage to remember preferences such as light/dark mode. See our Cookie Policy for full details.

5. Sharing of Information

We do not sell your personal information. We may share limited information with a financial institution when you take an action that requires it (for example, submitting an enquiry about their product), and with service providers who help us operate the Platform, under confidentiality obligations.

We may also disclose information where required by Kenyan law or a valid legal request.

6. Data Retention

We retain personal information for as long as your account is active or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

8. Data Security

We apply reasonable technical and organisational measures, including encrypted password storage, to protect your information. No online platform can guarantee absolute security, and you share information with us at your own risk.

9. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated revision date on this page.

11. Contact Us

For privacy-related questions or requests, contact us at hello@financehubkenya.com.